Easier than ever
HOW DO I RETURN?
DO YOU WANT TO RETURN AN ARTICLE?
You have ordered from us, but you don't like the product or it doesn't fit? No problem!
WE MAKE RETURNS EASIER
We have separated from return receipts in paper form. The following link will take you to our returns portal, where you can process your return online with your order number and email .
OUR RETURN POLICY
You can return unworn items to us free of charge within 14 days . As soon as we have received your return, you will receive an e-mail confirming receipt of the return. After the return has been checked, the corresponding amount will be refunded - according to the payment method you have chosen. Processing and refunds can take up to 7 days. Check out our cancellation policy for more information.
Please make sure that all returned items are in their original condition and are sent back to us in the original packaging, including the label and any goods security. Of course, it's okay to try on an item as you would in a store, but please do not wear items you wish to return.
RETURNS FROM ABROAD
You can also register returns from abroad on our returns portal. Please note, however, that we will not provide you with a free return label in this case, but that you must send the goods back to us at your own expense using a service provider of your choice.
DO YOU HAVE ANY QUESTIONS?
Email us at: firstname.lastname@example.org
Call us: +49 173 - 68 19 102